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Support you can count on

BTOKEN Support is your private line to our team. Open a case, get an email whenever we respond, and follow your investigation from start to resolution — your keys never leave your device.

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BT-100241

USDT transfer not received

Under investigation

BTOKEN Support

We found your transaction on Tron. It's waiting for network confirmation.

Thanks! I'll keep an eye on my email.

Every question you have. One case line.

Wallet access & recovery

Trouble opening or restoring your wallet on a new device.

Missing or stuck transactions

Pending, missing or failed transfers on any network.

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Scam & fraud reports

Report fake support, phishing sites, fake apps or drained funds.

Swaps, staking & tokens

Custom tokens, swaps, staking rewards and balances that look wrong.

Account & security

Passcodes, biometrics, approvals and connected dApps you no longer trust.

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How your case works, from first message to fix

BT-100241

Missing transaction · Tron

  1. Case opened09:12
  2. Agent assigned09:20
  3. Transaction traced10:05
  4. Awaiting your replynow
New reply from BTOKEN Support — we emailed you a link to this case.

  1. Open a case

    Describe the issue and get a case number like BT-100241 right away.

  2. Get email updates

    Every time our team responds, we email you a link back to your case.

  3. Reply on your case line

    Read the full history and reply — only you and our team can see it.

Where security isn't a feature, it's the foundation

Your keys. Your crypto.

  • We will never ask for your recovery phrase or private key
  • Agents only need public details: wallet addresses and transaction IDs
  • If a case contains a recovery phrase, we block it before it's saved

Someone asked for your secret words?

That's a scam — not BTOKEN. Report fake support accounts, phishing sites and fake apps in a case, and our team will look at it first.

Report a scam

Why choose BTOKEN Support?

Real human support, 24/7

Email updates whenever we reply

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Help across every major network

Bitcoin, Ethereum, BNB Smart Chain, Solana, Tron, Polygon, Arbitrum, Base and more. Tell us the network and transaction ID and we'll trace it.

Sent to the wrong network?

Tokens sent on the wrong chain or to an exchange that doesn't support it can often be located. Open a case and we'll check what's possible.

ETH → USDT

Swaps, staking & rewards

Rewards that look wrong, swaps that didn't complete or a token that isn't showing — we'll explain what happened on-chain.

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Stay one step ahead

Safety guides from the BTOKEN team on spotting scams, protecting your wallet and getting help faster.

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Real support never asks for your secret words

How to spot fake BTOKEN support

Scammers pose as support agents on social media and chat apps. Learn the signs and how to report them safely.

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Keep your recovery phrase offline

Keep your recovery phrase safe and offline

Your recovery phrase is the only key to your wallet. Here's how to store it so nobody else can use it.

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Find your transaction ID in seconds

How to find your transaction ID

A transaction ID lets our team trace a transfer on the blockchain. It's public and safe to share.

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Why a transfer can stay pending

Why a transaction can stay pending

Busy networks, low fees and the wrong network are the most common reasons a transfer doesn't arrive.

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Sent to the wrong network?

What to do if you sent crypto to the wrong network

Tokens sent on a different network from the one the receiver uses can often be located. Here's what to check first.

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Lost your recovery phrase?

Lost your recovery phrase or private key

Nobody can recreate a lost recovery phrase — not even BTOKEN. Here's what you can still do to keep your funds safe.

Got questions?

Support that stays with you

One private case line, from first message to fix. Open a case in under two minutes.

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3 cases

1 new reply from support

  • B USDT transfer not receivedBT-100241Awaiting your reply
  • B Staking rewards missingBT-100198Under investigation
  • B Fake support on TelegramBT-100150Resolved